Akin said employees at the Ina store have been very cooperative in carrying out the mission of the company.
“We work as a team and have a lot of respect for each other. I’m kind of like their mamma. They ask me for advice and I give it to them. We have a really good relationship. We have a good time and try to make it fun and be respectful to the customers,” she said.
Ward estimates the Ina store has about 2,000 customers per day.
“There’s all kinds of different people that come in and you have to learn to adapt to their attitudes. If they’re having a bad day, you try to make it better for them,” Akin said.
Ward added Akin consistently ranks one or two in customer service by an independent mystery shopper service.
The Ray Kroc Award is based on the founder’s commitment to people and recognizing their contributions to the organization he helped establish. The award was established 15 years ago, according to company officials.