Mt. Vernon Register-News

March 11, 2014

Ameren offers payment plan

Staff Report
The Register-News

---- — COLLINSVILLE — Residents who have past due balances with Ameren Illinois may take advantage of a payment program offered through the end of the month.

According to information from Ameren, the limited-time opportunity establishes a repayment plan by making a 10 percent down payment on past-due balances.

“We want to help our customers who have fallen behind on their utility bills by making it easier for them to start a payment plan,” said Shirley Stennis, director with Ameren Customer Service. “From now until March 31, eligible

customers can pay 10 percent of their outstanding balance and the remaining amount in monthly installments.”

Beginning April 1, customers with outstanding balances will be required to pay 25 percent of the total amount owed before they can establish a monthly payment plan.

“We are encouraging customers to take advantage of this exceptional opportunity so as to avoid having their service disconnected,” Stennis said. “Service only will be disconnected after we have issued a final disconnection notice and attempted to contact the customer.”

After March 31, residential customers with past due amounts and have failed to establish a payment plan or have broken a payment plan agreement will be subject to service disconnection beginning April 1.

According to Ameren, some customers may be eligible to receive bill payment assistance through the Low Income Home Energy Assistance Program. LIHEAP provides energy services payment assistance to eligible low-income households, elderly persons and those with disabilities.

Another source of financial assistance is Warm Neighbors Cool Friends, a program of the Energy Assistance Foundation. The program is designed to help Ameren Illinois residential customers who generally do not qualify for federal or state energy assistance. Information on the program is available at

To establish a payment plan, Ameren residential customers may call 800-755-5000.