“We can’t fix problems if we don’t know what they are,” McKenna said.
McKenna said the city has received calls from residents who do not want to participate in the recycling program and have asked to have their recycling tote picked up.
“We do that,” McKenna said. “But there isn’t a change reflected on their bill. Recycling is part of the whole bill. It’s just like landscape waste pickup and bulk pickup — even if you don’t choose to use the service, it’s still a part of the bill and an option for you.”
McKenna said due to the collection and container problems during the first month of service, City Manager Ron Neibert is negotiating with Republic Waste for a credit that will show up on bills at a future date if approved.