The level of education and experience should dictate that this industry be a leader in adaption of information technology to reduce waste and redundant cost. I know that someone will jump at the chance to tell me that serving on a hospital board for several years does not qualify me to critique their operations and making tires is not comparable to healing and caring for the sick.
I have the same answer to this as when a school board member told me the same thing about education; both schools and hospitals require vigilant attention to cost and efficiency. The major difference is that the product of successful students and healed patients is just so much more precious and important that any product made in industry. This dictates our schools and hospitals should be leaders in quality improvement, cost control and efficiency improvement.
You have two legs of the three-legged stool stable and solidly planted; the quality doctors/nurses and the facility. I know one excellent specialist that by the time you leave the examining or procedure room and get to the front desk, a report is coming out of the printer for you and a copy to your primary care physician.
Some serious focus work on systems might help reduce the almost 60 percent increase in most prices that the new hospital has posted above what was charged in the older hospital.
The third leg — operational systems need some work. I can understand that we may not be ready for city to city and state to state computerized records; but across the hall? C'mon!